Effective Date: September 2, 2024
At lakom, we are committed to providing you with high-quality essentials. Your satisfaction is our top priority. Please read our return policy carefully to understand the terms and conditions under which returns are accepted.
Return Eligibility:
- We only accept returns if the product is broken or has not arrived within 15 days.
- To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Broken Items:
- If your item arrives broken, please contact us immediately at [email protected]. Provide your order number, a description of the issue, and photos of the broken item and packaging.
- We will review your request and, if approved, provide instructions on how to return the item. Once we receive and inspect the returned item, we will issue a refund or replacement as per your preference.
Non-Arrival of Items:
- If your order has not arrived within the expected delivery timeframe, please contact us at [email protected] with your order number.
- We will investigate the issue and, if your order is confirmed lost, offer a refund or replacement.
Non-Returnable Items:
- Products that are not broken or have arrived as expected are not eligible for returns.
Return Process:
- To initiate a return, please email us at
[email protected] with your order number, a description of the issue, and any supporting photos.
- If your return is approved, we will provide you with a return shipping address and further instructions.
Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Contact Us:
If you have any questions about our return policy, please contact us at [email protected].