Effective Date: September 2, 2024
At lakom, we strive to ensure that your wear arrive promptly and in excellent condition. Please review our shipping policy below to understand our shipping processes and policies.
1. Processing Time
- Order Processing: Once your order is placed, we process it within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Rates & Delivery Times
- Shipping Rates: Shipping costs are calculated at checkout based on your location and the shipping method selected.
- Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are 7 to 14 working days at checkout and are calculated from the date of shipment, not the order date.
3. Shipping Locations
- Domestic Shipping: We currently ship to all locations within the United States.
- International Shipping: At this time, we do not offer international shipping. Please check back in the future as we expand our shipping options.
4. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with your tracking number. You can track your order through the shipping carrier’s website using the tracking number provided.
5. Shipping Issues
- Delayed or Lost Orders: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is delayed or lost, please contact us at [email protected], and we will work with the shipping carrier to resolve the issue.
- Incorrect Address: Please ensure that your shipping address is correct when placing your order. lakom is not responsible for orders shipped to incorrect addresses provided by the customer.
6. Damaged or Missing Items
- Damaged Items: If your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. We will assist you in replacing the damaged item or provide a refund as per our Return Policy.
- Missing Items: If any items are missing from your order, please contact us within 7 days of receiving your order at [email protected].
7. Returns and Refunds
- Please refer to our Return Policy for information regarding returns and refunds.
8. Contact Information
For any questions or concerns regarding shipping, please contact us at [email protected]. We’re here to help!